Business lexicon, what has happened?

New is an interesting word. Something is new, until it generally circulates and becomes ubiquitous. After a while, the new becomes commonplace. As time passes, the new becomes the old and then slowly slides into that old category.

Antique to me, it’s just plain old with a high price tag attached.

We as a planet are always striving to find new ways to earn money, make friends, improve life, and I will let you complete the _____ of what you think we are trying to create to make something new.

There is another side to the new and it generally refers to getting rid of the old.

Society seems eager to discard what has fallen into the old column and quickly embrace the new. Why is that?

I can’t be happy with a 2008 car, I’m waiting for the new 2010 model, because it will come in a new color.

Use the new one; the old man makes you look, well, old.

I liked that song from that group, but now they have a new one that I like even more.

Now, to be fair to the new, the whole concept of the new is crucial to perpetuating the world’s economies and we are conditioned to seek the new, embrace it, and discard it when we are told that it is now old.

Let’s switch to the new and old American lexicon.

If we could turn the clock back to the middle of the 20th century, in many cases, we would see how we have moved away from the values ​​of the society of the time.

It is understandable that societies evolve and assume the dynamics of the time, but some of the discarded elements are really overlooked.

One little thing that I miss, from the twentieth century and its predecessors, is the phrase “Thank you.”

Have you noticed how the last few generations are responding to “Thank you” these days?

If you are a business owner, saying “Thank you” after a transaction is sweet music to the customer’s ears. “Thank you” and “Thank you very much” are close, but they just don’t have the impact of a sincere, unhurried “THANK YOU”.

Where the landscape of the American lexicon has really wavered, is with the answer “No problem.”

A customer spends a considerable amount of money in your store, restaurant or business and “thanks you”, only to hear “No problem”.

“Thank you” for fixing my car and letting me spend a little over a thousand dollars here at your service center. “No problem.”

Big problem, because in that twentieth century of the past, someone would have responded with “you’re welcome.”

I remember an early lesson from my retail management days; “A customer is not a human being, a customer is an angel from heaven and you do your best to kiss his butt if necessary, because he is the customer.”

Kick your employees out of the habit of saying “No problem” as soon as possible and if it doesn’t matter if they are blue-collar, blue-collar or naked.

“No problem” is a rude response in any business or personal interaction. Basically, you are telling someone that you are used to handling problems all the time and that what you did or are going to do is not an inconvenience.

You can even change this in your favor by saying, “You’re welcome, it was my pleasure or it will be my pleasure to do it for you.”

Simple adjustments to the American lexicon can give you warm habits that people will remember, appreciate, and talk about with others.

“This nice young man from the store thanked me twice and asked if there was anything else he could do to make my purchases easier in the store.”

You can spend every hundred you have to advertise great prices, convenient parking, and long hours, but a “No Problem” mentality can get rid of that money, while a “You’re welcome, Happy to help you, how else can I be A “service-to-you attitude” can pay tremendous dividends.

In a slowing economy, you need to maximize everything about your business and yourself.

One free way to do this is with the use of language.

I only used the example of “Thanks, no problem and you’re welcome” to express my point of view.

Kindness in language is a powerful sales tool, image builder, and communication enhancer that we can all use, only for those who speak.

The next time you thank someone and hear the answer “No problem”, remember to refer them to this article.

Language is like a knife, it will serve you well, but if you are not careful with it it will cut you.