Watch Your Media: The Basics of Public Apology and Why So Many Fail Miserably
Leaders make mistakes. That is a truth and an inevitability. It is what happens after the mistake that saves and even improves its revulsion, or destroys it. It may be a human tendency to avoid blame, circle cars, distract and turn, but avoidance techniques, if they work, will only serve to make the repair more difficult. Recent evidence suggests that […]
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