How to check a remodeler’s client references

Before choosing a remodeling professional, the smart homeowner asks for a list of client references. The remodeling professional will surely encourage potential clients to call these references and ask about their experience and level of satisfaction throughout the planning, construction and follow-up work. Here’s a list of 10 good questions to ask a prospective remodeler before signing a contract.

1. Was the house completed on time and on budget?

2. Would you recommend the remodeler to other people?

3. Did the remodeler protect against dust and damage with surface protection products?

4. Do you feel that you received value for the time, money, and energy you spent?

5. How was your comfort with communicating with your remodeler?

6. Does the remodeler meet deadlines and schedules?

7. Was the house finished as expected?

8. Was it pleasant to work with the remodeling professional and his team?

9. Did you feel that the issues or change orders were handled effectively and fairly?

10. As a final question, consider asking, “Is there anything else I need to ask or want me to know?

If you discover a problem, don’t jump to conclusions. Instead, get the remodeler’s side of the story. For example, if the project was over budget, a follow-up conversation could reveal that the owners made a lot of costly changes after things got underway. These types of follow-up conversations lay the foundation for honest communication.

Any homeowner who has lived in their home during a kitchen or bathroom remodel has experienced the large amount of dust that is generated. A good remodeler will contain dust so that it does not pose a health hazard when using a dust containment system. Additionally, surface protection for carpets, countertops, cabinets, bathtubs, and other installed finishes must be used if these accessories are to remain in place during the remodel. These surface protection products should not be added to the cost of the remodel after the owner complains, but should be included in the original offer.

The remodeler’s offer must include the full budget and an estimated completion date. It should also include each remodeler’s policies and costs, including administrative fees, for making changes once the project is underway. Before making the final decision, the owner should meet with each remodel prospect to review the offer, ask clarifying questions, and confirm the numbers. After all, it wouldn’t be good for anyone to rule out a qualified candidate, or end up in trouble later, because there was a mathematical error in the offer.

Any reluctance on the part of the builder to provide references is a red flag. A communicative attitude is a good sign that the builder values ​​transparency and is confident in his reputation.