Things to Consider for a Medium Business Phone System

If you are setting up a business phone system for a small to medium business (SMB) with 15 to 250 users, the following sections should be supported by your business system provider:

Remote Workers / Home Workers

If you are working out of the office or from home and have access to your company network, you can connect an IP phone (either soft or hardware) to your company phone system and act exactly as if you were on the phone. office. Also, by using a VPN setup, it is possible to interact with all your data and files as if you were still in the office at your desktop.

Line rental and call costs

Long-term cost is always an important factor when setting up a phone system for a small business. Ideally, you want a business phone provider that keeps your rental rate as cheap as possible while maintaining quality. The same goes for using the line, since the last thing you want to do is burden your business with expensive connectivity. Be sure to look into what the line of business phone system providers can handle and whether it covers all of your current needs and any future telecommunications developments you may have planned.

business mobile phones

Mobile communications play a vital role in today’s business world. As a result, they are an essential part of a business phone system. Make sure you choose a company that can offer a good variety of mobile phones and networks.

business broadband

Speed ​​and download allowance are the two main factors to consider when choosing an internet package for your business. Unless your business hardly uses the Internet, an unlimited download package is almost always the best option. The average internet speed in the UK is 4MB, so any package that can deliver a positive 4MB speed is a good choice.

Mobility (FMC – Fixed Mobile Convergence)

FMC allows the user to make calls from a mobile phone through the Wi-Fi network of his company or the GSM network when leaving the office or other Wi-Fi networks (home or main public areas).

You can also call the office FOC and dial from one of your company’s standard phone lines at landline rates instead of mobile phone contact rates. The savings from dual-mode phones (smart devices like PDAs) are crystal clear to all businesses paying for more than a few phones.

multisite rentals

If you are a business that operates from more than one office, there are many benefits to networking your phone system to work as one system.

The main benefits would be:

• Telephone calls between FOC sites
• Shared or Centralized Operators
• It provides staff in different locations with centralized and shared functionality, such as extension status, call forwarding, call forwarding, and call back, all of which work seamlessly even if they are in different locations.
• The creation of hunting groups in different locations.
• DECT wireless roaming between sites

Voice over IP (VOIP)

This is a technology that converts traditional speech into data packets so that you can send the call over your LAN if you are in the office or over any form of IP connection such as corporate WAN or ADSL.

When the IP call reaches its destination, the call is converted back to traditional voice.

The main benefits of VOIP are:

• Running voice and data over a CAT5 network and connector in the office, saving additional resources required to run a data network and voice network.
• Phone system connection using IP connections, such as a corporate WAN or IP/VPN.
• It allows a home worker to stay in full contact with the office while working from another location using a standard ADSL connection.
• Allows the connection of your mobile phone to the telephone system through Wi-Fi IP Connection.

Voice recording

The ability to record phone conversations for later playback and analysis can be great for training, troubleshooting, and customer support. This covers recording the end of a phone call for incoming, outgoing, and conference calls.

Conversations are recorded to a storage medium, often a hard drive on a local PC or network device. Key features would include a quick search function to track down recordings for playback. Call recording gives users peace of mind. Recorded information is valuable and may be used for training purposes as well as in resolving false claim disputes. Not all users need complete and sophisticated call recording systems. There is a case for more cost-effective systems that archive calls for a set period of time.

If you’re accessing your messages through a standard phone, you can listen to your voicemail normally, listen to your emails via text-to-speech, and forward faxes to any nearby fax machine. The way it works is that we provide a server and software that is connected to your LAN and fully integrates with your Exchange server. The messages are still stored on the voicemail server and played on demand.